SAVAANA HOLIDAYS LLP (“SAVAANA HOLIDAYS LLP,” “We,” “Us,” “Our”) is committed to protecting and respecting your privacy.

This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you engage with our website and services. We encourage you to read this carefully to understand our practices.

Information We Collect

We may collect the following categories of information:

Information You Provide Voluntarily

• Name, email address, and phone number
• Travel preferences, interests, and special requirements
• Identification or documentation required for travel bookings (if applicable)
• Any communication, feedback, or information shared with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring and exit URLs

This information helps us improve website functionality and enhance your experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyse website usage.

• Cookies help us understand user behaviour and preferences
• We may use third-party tools such as Google Analytics
• You can choose to disable cookies through your browser settings, though this may affect certain features of the website

How We Use Your Information

Your information is used to:

• Curate and deliver personalised travel experiences
• Process bookings, payments, and confirmations
• Communicate relevant updates and travel information
• Improve our website, services, and overall client experience
• Conduct internal analysis and research
• Comply with legal and regulatory requirements

Media, Testimonials & Marketing Use

We may use photographs, videos, testimonials, or feedback voluntarily shared by clients during or after their travel for social media, website, and marketing purposes.

• Such usage is always handled with discretion and sensitivity
• We do not share sensitive personal information without explicit consent
• If you prefer that your content is not used, you may inform us in writing, and we will respect your request

Sharing of Information

With Trusted Travel Partners

Hotels, airlines, destination management companies, and other partners strictly for the purpose of delivering your travel experience.

With Service Providers

Third parties assisting with payment processing, analytics, hosting, communication, and operational support.

Legal Obligations

Where required to comply with applicable laws, regulations, or legal processes.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

• Payments are processed via secure, authorised third-party gateways
• We do not store sensitive payment details on our servers

While we strive to protect your data, no system can guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal, regulatory, or operational requirements

Your Rights

You may:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

Grievance Redressal

If you have any concerns, questions, or requests regarding your personal data or this Privacy Policy, you may contact us at:

Email: connect@savaana.travel

We will make our best efforts to address and resolve your concerns promptly.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.